We understand under certain circumstances customers may want to return items. Our returns policy offers a 28 day return period where customers may return items. All items must be returned unused and in their original packaging. If our terms are not met, we hold the right to deny a refund for any items that are returned in none resalable condition.
Any return must be authorized by the company before being sent back. Customers can request a return via email firstname.lastname@example.org as well as by phoning us on 0121-6949-091.
We recommend you return 2nd class signed for by Royal Mail.
Refunds or Exchanges
Once a returned item has been received meeting the guideline stated in our returns policy the refund or exchange process will begin. Please note this procedure may take up to 30 days following the date we received your returned product. Customers will be responsible for paying postage costs associated with any incorrect or unwanted item ordered and that is not the fault of our company.
50-52 Summer Lane